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I have received a 'Slow network error' message. Why?

If you receive a message informing you that you are on a slow network, it means that you have triggered a special security feature. Here are some tips that may help to resolve the problem:

* Close any applications that may be slowing down your internet connection (including torrents or p2p) and try again.

* If you have any other files downloading through your browser, you could wait for the downloads to finish and try again.

* If you are on a large intranet (eg. an office network) it may be the case that the network is busy at certain times of the day. Try again at a different time.

If the problem persists, you can contact us and we will try to help.